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Weather Station

Troubleshooting

Start with the symptom you can see. The guided steps use macOS apps and Finder. Terminal commands are available as an optional faster method.

macOS only

Sign In Does Not Open the Browser

Use this recovery only when Weather Station immediately reports “Secure credential storage is unavailable” and your browser never opens. This specific problem is caused by macOS Keychain access, not by the Intel processor.

What this repair changes

  • It signs Weather Station out on this Mac.
  • It does not remove installed plugins.
  • Your account-held licenses return after you sign in again.
  • It creates a Desktop backup of the local files you move.

Guided repair - no Terminal required

  1. 1

    Quit Weather Station completely

    Choose Weather Station > Quit Weather Station. Confirm the dot below its Dock icon disappears.

  2. 2

    Remove the old Weather Station Keychain item

    Open Keychain Access from Applications > Utilities. Search for weather-station Safe Storage. Delete only that exact item.

  3. 3

    Open Weather Station's local folder

    In Finder, choose Go > Go to Folder, then enter ~/Library/Application Support/weather-station.

  4. 4

    Back up the matching credential files

    Create a folder on your Desktop named Weather Station Sign-In Backup. Press Command-Shift-Period to show hidden files, then move .keys, auth.json, and license.json into it. Continue if one of those files is not present.

  5. 5

    Reopen Weather Station and sign in

    Weather Station creates a fresh secure identity and opens your browser. Complete sign-in, then return to the app.

Advanced: use Terminal for the local file backup

Complete steps 1 and 2 above first. Then paste this into Terminal instead of using Finder for steps 3 and 4:

profile="$HOME/Library/Application Support/weather-station"
backup="$HOME/Desktop/weather-station-sign-in-backup-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$backup"
for item in .keys auth.json license.json; do
  [ -e "$profile/$item" ] && mv "$profile/$item" "$backup/"
done

Reopen Weather Station and sign in. If the same message returns, stop instead of deleting other Keychain or application data.

Browser Sign-In Does Not Return to Weather Station

This is different from the secure-storage problem because your browser opens and sign-in completes there.

  1. When your browser asks to open Weather Station, choose Open Weather Station.
  2. If the prompt does not appear, select Try again on the browser page.
  3. If Weather Station remains on Signing In, quit the app completely, reopen it, and start one new sign-in attempt.

Do not use the Keychain repair above unless Weather Station shows the secure credential storage message before the browser opens.

Still stuck?

Send the exact message, your Weather Station version, and your operating-system version. Do not send passwords, license keys, or Keychain contents.

Contact Support